In looking at my history, I had asked a question 2 months ago that never got answered. Tonight I asked another one. I thought Verizon customer answered these questions but I guess not.
This is a peer to peer community forum and not a direct link to Customer Service. Responses from the community members may or may not happen because they hadn't seen your post(s) or they don't have a suggestion to respond with. Responses from a VZW rep isn't guaranteed either and if they did it can be a few days before it reaches their feed/queue of unanswered questions.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.