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Forum inactivity timeout change?
jav6
Leader

Has anybody else noticed that when logged into the Forum, it is not timing out after a few minutes of inactivity and logging us out?  This changed in the last couple days, at least for me.  It used to automatically log me out within 5 or so minutes of inactivity which was annoying.  Now it appears the inactivity timer is more like an hour or more, but I haven't tried to troubleshoot to determine the limit or if it is browser related.  It would be nice to know if it was something in the Forum server software/settings that changed, may be related to my Edge browser update or even a Windows/Security update.  Not complaining though, as it is nice to stay logged in and receive notifications without having to re-log in just to check. 

...Just another VZW customer...trying to offer some assistance...
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Re: Forum inactivity timeout change?
Ann154
Expert
Expert

@jav6

How are you logging into the community forum? Are you using your MyVerizon credentials or the community only ID login?

 

I suspect that it might have been a forum change to allow users to participate longer in the community forum without having to login again to reply after reading multiple posts on the community. That is just a guess.

 

@NilsaF_VZW

Can you please look into this? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Forum inactivity timeout change?
jav6
Leader

@Ann154 wrote:

@jav6

How are you logging into the community forum? Are you using your MyVerizon credentials or the community only ID login?

 


Using my account credentials, My Verizon profile login and not my phone number. I could use my phone number, but don't.  Same login process as prior to the noticed timeout change.

...Just another VZW customer...trying to offer some assistance...
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Re: Forum inactivity timeout change?
acraftylady2
Sr. Member

I use edge browser on my android phone and log in as my Verizon member.  Every time I close the browser and come back later I have to log in.  Always been like that for me.  Mary

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Re: Forum inactivity timeout change?
jav6
Leader

@acraftylady2 wrote:

I use edge browser on my android phone and log in as my Verizon member.  Every time I close the browser and come back later I have to log in.  Always been like that for me.  Mary


I use the Edge browser on my Win10 desktop and leave the browser open.  So far today Its been holding, signed in for 2 hrs inactive, then active and inactive for 2 1/2 hrs and still logged in. 

...Just another VZW customer...trying to offer some assistance...
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Re: Forum inactivity timeout change?
Ann154
Expert
Expert

@jav6 wrote:

@Ann154 wrote:

@jav6

How are you logging into the community forum? Are you using your MyVerizon credentials or the community only ID login?

 


Using my account credentials, My Verizon profile login and not my phone number. I could use my phone number, but don't.  Same login process as prior to the noticed timeout change.


That's what I was wondering if you were using. I have a community only ID login and it will take days before I'm kicked off and usually I have 12 or 24 hours of inactivity before it will automatically log me out. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Forum inactivity timeout change?
jav6
Leader

Well, my login status has been holding for more that 16 hrs now of inactivity.  Something definitely changed.

...Just another VZW customer...trying to offer some assistance...
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