How do I change my community account's e-mail address?

[vzwarlington]

I recently changed the e-mail address on MyVerizon for billing, etc.  I use this account name and password to log into the Verizon Community site.

Now I want to change the e-mail address on Verizon Community discussions.  When I go to my profile to edit details, I cannot change my name or my e-mail address.

How does one change this address?

[tikibar1]

If the two accounts are linked, I don't think users can edit the information themselves.

danw_vzw - please advise; thanks.

[vzwarlington]

So then how do we force the system to pull the new value for my e-mail address into my communities profile?  Is there any sort of help desk or ticketing system to request such an operation?

[tikibar1]

That's something for danw_vzw  to address.

[danw_vzw]

Hi vzwarlington​,

I can certainly assist you with this.  I just sent you a Direct Message so you can privately send me your new email address.  Please look out for that in your Community inbox.

Thanks tikibar1​ for bringing this to my attention!

Thanks,

DanW_VZW

[BrokerT]

Is this still an issue? Has it been fixed? I can't find any way to change or update my email address in the forum side!

[tikibar1]

danw_vzw - please assist this user; thanks

[danw_vzw]

Hi BrokerT​,

Please look out for a direct message from me and reply with the email address you'd like to change your account to.

Thanks,

DanW_VZW

[vzwarlington]

@danw_vzw

Why is it necessary for this to be manual process done by a VZW discussion board monitor?  It should be a self-service capability in the discussion board profile!

[danw_vzw · Accepted solution]

Hi vzwarlington​,

It is an issue with our My Verizon integration.  When you sign up with your My Verizon account it pulls your info from My Verizon and the platform does not allow email addresses to be changed without manually going into the back-end of the system.

Community Member Only accounts should be able to change email addresses without issue.

Thanks,

DanW_VZW