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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Router serial number (parental control My Fios App)
JGalvez70
Member

Hello:
I'm not too tech-Savi and wondering if I could get some help here.
I'm trying to access the Device&Parental Controls using the Verizon Fios App.
As soon as the app load I get the following msg:
"The router serial number does not match the router associated with the subscription."

I have also logged in using 192.168.1.1 admin, and parental device option is greyed-out, so I can't enable or disable anything.
Check router number there and it is correct to what I have at home.

Any help would be totally appreciated.

 

Jorge

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Re: Router serial number (parental control My Fios App)
Ann154
Expert
Expert

I think you have posted your question in the wrong forum. Questions regarding Verizon Fios should be posted on the Verizon Fios forum and not the Verizon Wireless Community forum.

 

https://forums.verizon.com/

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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