I'm not too tech-Savi and wondering if I could get some help here.
I'm trying to access the Device&Parental Controls using the Verizon Fios App.
As soon as the app load I get the following msg:
"The router serial number does not match the router associated with the subscription."
I have also logged in using 192.168.1.1 admin, and parental device option is greyed-out, so I can't enable or disable anything.
Check router number there and it is correct to what I have at home.
Any help would be totally appreciated.
I think you have posted your question in the wrong forum. Questions regarding Verizon Fios should be posted on the Verizon Fios forum and not the Verizon Wireless Community forum.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.