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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Router serial number (parental control My Fios App)

I'm not too tech-Savi and wondering if I could get some help here.
I'm trying to access the Device&Parental Controls using the Verizon Fios App.
As soon as the app load I get the following msg:
"The router serial number does not match the router associated with the subscription."

I have also logged in using admin, and parental device option is greyed-out, so I can't enable or disable anything.
Check router number there and it is correct to what I have at home.

Any help would be totally appreciated.



Re: Router serial number (parental control My Fios App)

I think you have posted your question in the wrong forum. Questions regarding Verizon Fios should be posted on the Verizon Fios forum and not the Verizon Wireless Community forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.