It's very unclear how to do this. I was about to give up but then I clicked Community Central and there it was. You need to move up the Start Discussion option on the menu so people see it.
Anyway, I am really angry with Verizon. I see they're offering an unlimited service plan for $20 less than I'm paying and I got my phone nine months ago and while I don't need unlimited, I don't understand how that can be.
Also, the customer service is horrible. I went back to Verizon because of the great customer they had. But no longer. I need to find a new phone service.
The start discussion option is available in each section/topic of the community.
Complaints about billing, customer service, and plan questions should be located in the My Verizon space not in the space dedicated to how to use the community forum.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.