Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Suggestion for Admins
M3lton
Member

I have a suggestion for the Admins of this forum.

 

Suggestion:

Maybe you could spend more time within the Device forums to help answer and defuse some hot debates and topics.

 

There is little Admin action in the Android section, which is where I spend most of my time on this forum, and there are lots of questions that Admins could either answer or help contain.

 

I think it would help lower complaints and improve satisfaction if some actual Verizon employees were posting.

 

And when there is a post by an Admin in the Android section, it's by Mark, who does nothing but market new phones. He doesn't actually interact with customers.

 

So please, Admins, do some work within the device sections. It would be nice to see your answers and thoughts. And I know that it will decrease the huge volume of complaints and unsatisfied customers.

0 Likes
Re: Suggestion for Admins
ElizabethS
Novice

Hello M3lton

 

Thank you for the input. We appreciate hearing from our users.

 

As you'll see at the top of the Community page, this is a peer-to-peer support forum, and not staffed by Verizon employees. Yes, there are some Verizon posters who will reply to a thread and share their knowledge, but that is the extent of their participation.

 

Anyone who has issues with a Verizon product or service, should use the Contact Us feature on the main page to reach the approporiate department.

0 Likes