I am a new Verizon Fios user from many years of Comcast. When switching, I got some mixed messages from friends, but the cost savings was a slam dunk.
I did call CC to see if they would "entice" me to stay, and they offered a little, then called Verizon and they offered MORE savings.
The installer was professional and friendly, and willing to help me with setting on my Mac computer, even taking notes so he could help future Mac customers.
The transition was seamless. The only thing that perhaps doesn't work "as advertised" is the True Switch with emails, but if you are savvy enough, just change emails with frequently visited sites on your own.
No company is perfect, but so far, I am very pleased with Verizon.
Thank you for the kind words, ambruno1132. We appreciate it and will definitely pass along you regards to the properly authorities.
Verizon Forums Team Administrator