What method does Verizon use to reply to questions posted on this forum?

[pattyk999]

Does Verizon reply to all messages posted here? Is there a time frame in which Verizon posts a reply? Why are some questions responded to and otherd,  like mine, are passed over? Do they just answer the easy questions?

[rcschnoor]

pattyk999 wrote:

Does Verizon reply to all messages posted here? No, however they post replies to most that are marked as questions.

Is there a time frame in which Verizon posts a reply? No.

Why are some questions responded to and otherd,  like mine, are passed over? Yours doesn't really have a question about cellular service/devices.

Do they just answer the easy questions? No, however normally you will get as good or better information from other users on the forum.

This is a peer-to-peer forum, NOT Verizon Customer Service. Yes, Verizon posts answers to most questions, however I have found the answers from other users for the most part to be better and more accurate than answers posted by the Verizon reps.

[#3]

Like any service, problems are each in themselves unique and many customers here have had them and had tried different solutions.

Even if you received a official Verizon wireless reply, you have to remember the answers are coming from a computer screen with possible fixes. You can get the same fixes via doing a google search on your own, or visiting the maker of your device website.

If it is a service or billing issue call *611 or 1-800-922-0204 to speak to Verizon's tech support.

Good Luck