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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Who is answering these questions?

I'm new to this process.  It appears that Verizon employees are answering and defending most of the complaints from customers I've read.  Are more points or other rewards given for responses that defend Verizon?

Re: Who is answering these questions?
Not applicable


This is a customer forum but employees sometimes chime in.   Employees are clearly identified.

The points are awarded for answers with bonus points if your answer is marked as a solution.

The points get you nothing, but personal kudos.

Re: Who is answering these questions?
Not applicable

Which I am totally against.

I just answer questions to pass the time and keep my mind sharp

Re: Who is answering these questions?

I don't care who answers the questions, as long as they know know their stuff. I answer some related to Apple and the iPhone. I have a lot of knowledge about the iPhone and with troubleshooting it's problems. So, I try to help. I've been a Verizon customer for over 10 years. I don't mind their reps chiming in. They're right 80% of the time. 😉