This is a customer forum but employees sometimes chime in. Employees are clearly identified.
The points are awarded for answers with bonus points if your answer is marked as a solution.
The points get you nothing, but personal kudos.
I don't care who answers the questions, as long as they know know their stuff. I answer some related to Apple and the iPhone. I have a lot of knowledge about the iPhone and with troubleshooting it's problems. So, I try to help. I've been a Verizon customer for over 10 years. I don't mind their reps chiming in. They're right 80% of the time. 😉