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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why can't I connect to verizonwireless.com?
Hawaiiboy58
Member

I have Windows 8.1 and Windows 7 Home Premium systems running Internet Explorer 11. For a couple of months now I have been trying to connect to the Verizon Wireless website but it won't connect. I can connect to pay my bill and sign in to my account but when I try to go to the website homepage the browser just shows the circle turning on the tab but nothing shows up on the page. I have left it running for over 30 minutes trying to connect. I have tried deleting browser history and cookies with no success. I have also tried adding the website to my trusted sites and tried the compatibility mode with no success. I can connect with my smartphone with no problems. Does anyone have any idea what is causing this??? Any help would be greatly appreciated!

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Re: Can't connect to www.verizonwireless.com on two computers
Hawaiiboy58
Member

Thank you for your help! I actually downloaded another browser and now have no problem getting to your website. Thanks again!!

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Re: Can't connect to www.verizonwireless.com on two computers
vzw_customer_support
Customer Support

I'm sorry you're having issues with connecting to our website Hawaiiboy58. I know this is frustrating but I recommend contacting your internet provider. You can try via this link to smartphones http://bit.ly/nD0WuY , pricing plans http://vz.to/W24dla , accessories http://vz.to/17ycvC , our support page http://bit.ly/yN1P80 , and our online specials http://bit.ly/zpAY1E . I hope this is helpful. Please keep us posted and let us know if you have any specific concerns.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

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Re: Can't connect to www.verizonwireless.com on two computers
Hawaiiboy58
Member

Thank you for your help! I actually downloaded another browser and now have no problem getting to your website. Thanks again!!

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Re: Can't connect to www.verizonwireless.com on two computers
vzw_customer_support
Customer Support

You're so welcome Hawaiiboy58! Glad to hear that you're back in action and able to access the website! If you have any additional questions/concerns, please don't hesitate to let us know! Also check out our Support Page for a ton of great info http://vz.to/1hYsYIP

AshleyS_VZW
Follow us on Twitter @VZWSupport

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