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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
vzw_customer_support ‎respond to private messages?
mgar2112
Member

Hello,

Instead of posting the details of my trade-in issues here, I sent a message via the community directly to 

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Re: vzw_customer_support ‎respond to private messages?
mgar2112
Member

Verizon Customer Service? Are you there?

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Re: vzw_customer_support ‎respond to private messages?
vzw_customer_support
Customer Support

We are here to help. What's going on? We are ready and eager to assist. -Lorenzo

Re: vzw_customer_support ‎respond to private messages?
mgar2112
Member

Hi Lorenzo,

I sent a detailed private message to vzw_customer_support on 10/6/21 and would appreciate a response.

Thank you.

 

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Re: vzw_customer_support ‎respond to private messages?
sunsh
Member

I have sent several private messages after they requested information and yet, I get no response and/or I'm asked the same thing.   I'm too trying to resolve device trade in credit since Aug 10, 2021.  I feel your frustration.

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Re: vzw_customer_support ‎respond to private messages?
vzw_customer_support
Customer Support

Thanks for keeping us posted. We are here for you. Please send us another Private Note so we can better assist you. ~Gilbert

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Re: vzw_customer_support ‎respond to private messages?
Ann154
Expert
Expert

@mgar2112 wrote:

Hello,

Instead of posting the details of my trade-in issues here, I sent a message via the community directly to 


That isn't how the community forum supposed to function. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: vzw_customer_support ‎respond to private messages?
mgar2112
Member

Hi Gilbert, 

I've sent it again to vzw_customer_support

Thanks

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Re: vzw_customer_support ‎respond to private messages?
mgar2112
Member

I actually replied to the PM I was sent this morning. Thank you for responding.

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Re: vzw_customer_support ‎respond to private messages?
vzw_customer_support
Customer Support

Allow me to apologize if you had not received a message back in private. I have gone ahead and sent you a message there. Please message us back one more time with details so we may assist further. We also offer support through other channels as well:

https://www.verizon.com/support/contact-us/

 

-Christine

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