I have sent several private messages after they requested information and yet, I get no response and/or I'm asked the same thing. I'm too trying to resolve device trade in credit since Aug 10, 2021. I feel your frustration.
Thanks for keeping us posted. We are here for you. Please send us another Private Note so we can better assist you. ~Gilbert
Instead of posting the details of my trade-in issues here, I sent a message via the community directly to vzw_customer_support yesterday. Do they normally respond in a timely matter if at all?
That isn't how the community forum supposed to function.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Allow me to apologize if you had not received a message back in private. I have gone ahead and sent you a message there. Please message us back one more time with details so we may assist further. We also offer support through other channels as well: