Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
what happened to verizon?
megannwallace
Member

Remember when I used to be proud to be a verizon customer? I used to brag to my friends how great the coverage and customer service was?

What changed? I have never had a problem with verizon phones or the customer service until I got my new phone in October 2012.

I have been searching on this site for a half an hour trying to figure out how to email customer service- I even clicked link saying "email customer service." Still can't find it and now I have to post some stupid blog. I need to email you because I am still trying to get a repeated problem taken care of and since it wasn't taken care of when I called on Saturday and "Heather" didn't call me back when she said she would (10:15am Mother's Day, Arizona time) I would like to write and explain my problem.

Ever since I got my LG Spectrum in January...to replace the Spectrum I got in October...it has frozen and restarted consistently during calls,texts, and navigation. It won't connect to bluetooth. I also can not hear any calls I make or receive without putting it on speaker. I have called about it at least once before but I just try to deal with it...

Even though "Heather" didn't call me back I still did the factory reset to no avail.

I was better off dealing with the worthless phone...searching for help from verizon seems to be even more useless. Thanks for all your help...or not

Sincerly,

Future AT&T Customer

Megan Wallace