Folks,
It shouldn't take an act of congress to find out the status of an outage. Quite simply put, just give us a site for dedicated outages and reports, so we AS YOUR CUSTOMERS can go check ourselves, without having to validate 8 times and speak to 20 people. If you want to offer GOOD customer service, why not have this available? This isn't rocket science, and regular utilities ALL have this as a SOP.
#Map, #Outage, #BETTER SUPPORT
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