Bundle active but HULU is no longer linked!

[cherrytreelane]

Hello! We have the Legacy Bundle and recently (2 weeks ago), when we sign in to HULU we have to choose a new plan. I have worked with a couple of agents without resolution. Although, the last agent was able to submit a ticket for me, but our chat chain froze and that was that. I read many posts from last year about this problem, but nothing recent or any different from recent attempts.

Bundle+ is active ✔️

Verizon sign-on email is the same as when we originally signed up. ✔️

An agent suggested cancelling Disney+ and subscribing again. ✔️

Now Disney Plus.com shows that "You're one step closer to streaming!" .....

NOW pick a HULU plan! 😠

Signing in through our TV and we have to pick a plan. One agent told me to scan the QR code.... there isn't one!

I am beyond frustrated! If an agent sees this, my ticket # is *****. 😭 Please help. 

[vzw_customer_support · Accepted solution]

Hey there, we definitely want to ensure you are able to access your Hulu account once again. Thanks for taking the time to reach out to us previously. So we can better assist, we will be reaching out via Private Message.

-Lauren