I signed up for apple one, Netflix/max and have been able to setup Netflix/max. When I go into the verizon app and online via safari, it say click here to activate Apple One, I click on that, it takes me to a page that says to refresh and that the service is pending. I've been paying for the service for a couple of weeks and feel frustrated. Any ideas would be appreciated.
@Ange82 wrote: I signed up for apple one, Netflix/max and have been able to setup Netflix/max. When I go into the verizon app and online via safari, it say click here to activate Apple One, I click on that, it takes me to a page that says to refresh and that the service is pending. I've been paying for the service for a couple of weeks and feel frustrated. Any ideas would be appreciated.
Ange82, I can get feeling a littled frustated trying to get your Apple One Perk up and running. I'm sorry that's been a headache there. To help out, I want to just share the steps to set that up: https://www.verizon.com/support/knowledge-base-302808/
Did you follow that process? If so, when you go to Services & Perks, then select Review All, and hit Manage on your Apple One section; are you seeing the option for 'Send Link?'
-John
No there is no option for sending a link after I click manage. It says pending next to my phone number. Which doesn't make sense since we've already started paying for the service.
Thank you for this information. Have you tried clearing cache and cookies? ~Peter
Just tried that, still has not worked.
Thanks for keeping us posted. Let's keep pushing forward.
You mentioned you tried it via Safari and cleared cookies/cache. Have you tried using a different browser (Chrome, Edge, Firefox, etc.)? What about the utilizing the app?
~Gilbert
Yes, I've tried Chrome and the app multiple times and days for the last month. There is no option to click on a link to sign up.
Thank you so much for that information, and so sorry to read about the continued issues you've experienced, Ange82. To best assist, we'll be sending a Private Message.
~Izzy
When Iโm in the app, service and perks, manage Apple One, it says, โRefresh to update your enrollment status. Youโll be able to set up Apple one individual shortlyโ I've refreshed and it has been saying this for a month. I've tried different platforms, computers, phones, and tablets. It's always the same message. I don't know what else to try at this point. Should I just cancel it?
Did you ever get it to work? If so how? Iโm in the same exact boat and Verizon is no help.
Hello, jque3385. Help is here as we always want to see our customers take advantage of their perks! Just to confirm, are there any pending updates on your iPhone? If yes, please update first. After updating, ensure that your default browser on your phone is Safari as some times, it will show that Chrome is the default. Once you confirm the latest iOS and default browser, then try to set up Apple One.
-Natasha
I've been having the same issue all day and just irritated. I'm more irritated at Verizon and Apple reps blaming each other more than anything else. There's nothing wrong with owning up or simply saying you don't know and then trying to solve the problem. But going straight to "it's the other company's issue" is pretty messed up and just unacceptable. Blame isn't a solution at all and it's making me hesitant of staying with Verizon (on top of unrelated connectivity issues in only my zip code that my neighbors in a major city have gone to the press about multiple times the past year+) . Doesn't matter which company's fault it is at all, but the fact that I'm paying for a subscription I have no access to is not ok. Chat rep was extremely unhelpful and pretty much just had me reset my network settings, which means I'll now have to ask for multiple wifi passwords. They made a small inconvenience even worse this afternoon and I still can't stream some tunes that I'm paying for to zone out to. Verizon, do better. Your long history is the only thing at stake with all these issues. Customers are only asking for competency and respect and I don't believe that's too much to ask from a company that's had this long of a successful history.
Meowwww, we're sorry about the issues you've been having with your Apple One subscription. We don't want you to feel like we're trying to pass the buck, and we're going to make sure we're doing everything we can to get you the sertives your'e paying for. Please be on the lookout for a Private Message.
~Jesse
This is a major issue this needs to be resolved in public because too many people are having this issue.
Hey there, MobileGunners, we're here and ready to help with your Apple One subscription. So we can better assist, we will be reaching out via Private Message.
-Lauren
Same issue, I have been transferred to multiple reps with same troubleshooting steps with no resolution.
Hey there, RobO_123, we want to make sure you're able to use your subscription. Can you tell us more about the issue you're running into? Is this the first time you're setting up Apple One?
-Lauren
Did you ever get this fixed? Iโve been in pending mode for over a week, I have open support request that they donโt ever communicate through other than once. They were supposed to check back in but nothing. They did send me a link to connect the account but I got the same response as you, number not verified. Iโm ready to cancel .
Hi @Gomangog we want to help and make sure you can use that service as soon as possible. Please meet us in the Private Note we sent so that we can investigate further.
~Gina
Running into the same issue here as well. Please help
We hate to hear you are having trouble setting up your Apple One. Sending you a Private message to help.
-Kristen
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