i have been with verizon for 21+ years. i cancelled disney+ months ago. i have autopay setup so i stupidly didn’t check the bill until recently and noticed i am still getting charged a “disney + monthly” fee of $13.99. i have been on text chat with customer service 3 times about this and am promised it is fixed but come new bill- it is there again. this is horrible. i was given a courtesy credit to cover a few months i was billed but that does not fix the issue since i am still getting billed- nor does it cover the total months i was charged between when i cancelled to now. there is no way to cancel the monthly subscription on the disney+ side as it says go to verizon to manage the subscription 🤬🤬
I have read a number of posts on this community of people having the same problem- but have not seen any actual resolution. I get this is some 3rd party subscription management - but it needs to be fixed. This is like verizon is stealing $$ from me and stealing my time when i have to waste it to contact customer service, be on with them for literally hours, be told it is fixed when it is not since it shows up on the bill again without fail!
We're here to help. What happens when you try to cancel the subscription from your My Verizon account? ~Peter
Hi Peter,
when i go to Account —> Services & perks , it is not there as an option. to Manage. That is why i keep contacting Customer Service.- just like the other posters of this same issue. CS tells me it is fixed and each time the $13.99 is on my next bill.
@Annoyed-in-2024 wrote: Hi Peter, when i go to Account —> Services & perks , it is not there as an option. to Manage. That is why i keep contacting Customer Service.- just like the other posters of this same issue. CS tells me it is fixed and each time the $13.99 is on my next bill.
Thanks for clarifying there. So it sounds like we'll need to look at some further details. As part of that sending you a Private Message, were we can look at this further.
-John
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