So with Disney and Hulu starting to crack down on password sharing, how does this affect Verizon customers who have the Disney Plus bundle? There are multiple lines and households on my Unlimited plan and we all have our own Disney and Hulu profiles but share one password for them. Could Disney suspend or terminate our account?
Gina, unfortunately that did not resolve my issue. I am still having the same problem.
Thank you for keeping us posted. Our priority is to help you with your issue, and get you to enjoy your Disney+ promotion. Have you already tried logging in from a different browser and clearing your cookies and cache?
IvoneA_VZW
Both Chrome and Firefox browser fail to load the Disneyplus.com page so that we can finish our account setup.
Probably just a problem on Disney's end.
I'll keep trying and let you know if it still persists.
PS: I went to my Verizon phone app, Plan, Add-ons, Disney, Manage Disney acct, and it took me too disneyplus.com and connected me to the correct page. I entered my email address and set up a password to finish setting up the Disney Plus through Verizon.
We want to make sure you take advantage of this promotion, were you able to redeem the promotion for the Disney+ account?
PamD_VZW
Im having the same issue. 2nd code says ive redeemed but wont give me the option to use my verizon subscription to log on. HELPPPPP
I am new to the discussion community and have been having trouble with the Disney+ promotion for a couple of weeks. I see these posts are at least a month old and it looks like you still have not resolved the issue. Can I expect a resolution soon?
noooo, it the verizon app i click on the disney link and it just shows a spinning disney page, im tired of dealing with verizon honestly, fix all your issues before promoting any thing, thinking on leaving verizon
We do not want to see you leave us mikemikey1. We want to be sure you get your promotion for Disney +. I have sent you a Private Message to continue.
RosanneM_VZW
Ivone,
Yes, and I am still having the same issue.
Gina/Stanley/Ivone,
I finally reached Verizon via phone. My ticket was sent to the "escalation team". However, no one could provide me contact information for the "escalation team", nor could tell me when the issue will be resolved.
It has now been two weeks since my issue began. Is there another way to escalate my issue?
gator15bait Sorry to learn you have not been contacted, two weeks is too long to wait for a response. If you don't mind, I would like to take a step back. I have been successful with other customers who have had the same problem. Please cancel any trials or service you have set up with Disney+, next delete all app all Disney+ apps. Wait 24 hours, and go back in to register on your computer, and carefully follow the steps provided. Please keep us posted. DoloresK_VZW
We are having the same issue...please help.
Yerika,
We want to make sure you get to take advantage of this promotion. Can you tell me what steps you have taken so far? Can you see a validation code in your My Verizon account?
JenelleW_VZW
Had Disney+ for about 6 weeks through Verizon. Worked fine until yesterday when I got the message: "Welcome, seems like you're not subscribed." That was the shortest 12 months ever.
We always want to ensure you are able to take advantage of the promotions we offer azwelldives. We are happy to help. Are you getting this error message when trying to access the service through your phone or on a separate device?
RashadM_VZW
I am having the same issue! I signed up for the 12 free months with unlimited Verizon Wireless and when I tried to go to my Disney Plus app, it says I am not subscribed! I tried it on my phone and on my Firestick. Same message! It doesn't even show up as an add-on in my Verizon acct!
We would like to take a look at your account on a more secure platform so that we can verify that your account has been provisioned with Disney+. Please meet us in a Direct or Private Message via Twitter or Facebook to continue.
StephannieP_VZW
my disney plus is asking me to add a form of payment eventhough im supposed to be subscribed till November of 2020
You came to the right place to get answers about the Disney+ promotion and the next steps once it expires, lazern3. We would like to take a closer look at the details that apply to you, so we sent you a Private Note to continue our discussion.
GeorgeS_VZW
Dolores,
The issue has now been resolved. It took 4 calls to Verizon, numerous hours on the phone, and two tickets opened to the "escalation team" for my issue to be fixed.
Start a new topic or ask questions in the open forum.
