Disney Password Sharing
jlucero4
Enthusiast - Level 2

So with Disney and Hulu starting to crack down on password sharing, how does this affect Verizon customers who have the Disney Plus bundle?  There are multiple lines and households on my Unlimited plan and we all have our own Disney and Hulu profiles but share one password for them.  Could  Disney suspend or terminate our account?

Jordan
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yellowvw99
Enthusiast - Level 1

I reached out to Verizon, and they don't have a solution for this as of yet.  It appear that the account holder will be the only location to use the passwords.  Its appears all others on the account that do not live in the same location will now have to purchase the disney bundle.  

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FRazzley
Enthusiast - Level 1

I hope they figure this out before they start cracking down.  We have multiple lines too.

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vzw_customer_support
Customer Service Rep

Hello and thank you for reaching out to us on this platform. While we don't have specific information at this time. We always keep our customers updated regarding changes to our products and services on our website www.verizon.com

 

~Maria

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Libs
Enthusiast - Level 1

I asked at my corporate store on Sunday and was  told it wasn’t going  make a difference because Disney had a deal with Verizon.  but I’m guessing Edgar was probably mistaken because I got my email from Hulu today. Guessing I’m gonna go back and talk to a manager soon. Wish Verizon would come out with a statement. I don’t want to get locked out of my accounts

vzw_customer_support
Customer Service Rep
Hello! Disney+ has begun informing its subscribers that they'll no longer be able to share account passwords with others by March 14th. For more details, check out their official page: https://help.disneyplus.com/article/disneyplus-en-kr-account-sharing.
 
Let us know if this clears things up.

~Gilbert

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Libs
Enthusiast - Level 1

I understand, but I was told that Verizon had a special deal with Disney and we were exempt. can  the other six lines on our account. Get a Disney plan?

Nilsa_VZ
Community Manager
Community Manager

This is posted on the Disney Help Center site: 

https://help.disneyplus.com/article/disneyplus-en-kr-account-sharing

 

Who can I share my Disney+ account with?
You may not share your account and subscription outside of your household. “Household” means the collection of devices associated with your primary personal residence that are used by the individuals who reside therein.



Community Manager
Community Manager II
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yellowvw99
Enthusiast - Level 1

This just hit the net today.  Wondering how Verizon is going to handle this with shared plans that were able to connect to the Disney bundle for free with your plan.  I'm on my sons plan and the bundle has been free to both locations over the past year, due to the plan we purchased.  If the password blocking is true, then all those who have shared plans which are at different locations will no longer be able to get this for free.  Now will have to pay for the service.  It might be time to change carriers.

 

Time to alert your friends and family members who have access to your Disney+, Hulu, and ESPN+ accounts. The House of Mouse is officially putting those dastardly U.S.-based customers who dare share their passwords on notice. Netflix already started cracking down on password sharing last year, so it was only a matter of time before other streaming services followed suit.

If you’re paying monthly for the privilege of watching all your favorite Pixar movies or the latest season of The Bear, then by March 14, Disney will restrict your account to you and your immediate household.

Disney+, Hulu, and ESPN+ Set to Crack Down on Password Sharing

Hulu customers received an email late Wednesday notifying them the company was “adding limitations on sharing your account outside of your household, and explaining how we may assess your compliance with these limitations.” These updates to the company’s subscriber agreement read, “You may not share your subscription outside of your household,” in which the word “household” refers to the “primary personal residence” and all those people who live there. Disney owns a controlling share of Hulu and eventually plans to merge both into one giant homunculus of a streaming app.

 

your thoughts if you share a plan, but live in another location....

 

ballpitoffreedom
Enthusiast - Level 1

Also very interested in how this works out. Can't wait to see what comes of this I guess.

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gator15bait
Enthusiast - Level 3

I was able to create a Disney+ acount using the link provided by Verizon, but then it took me to a screen to either "Start free trial" or to "Buy Now". There is no option to continue with Verizon 12 month promotion. I have called Verizon, I have chatted with Verizon, and I have emailed Verizon, all with no help or resolution.

Can someone please help?

SpringfieldMo
Enthusiast - Level 1

I'm having the same issue. 

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vzw_customer_support
Customer Service Rep

SpringfieldMo, 

 

We want to make sure can take advantage of this promotion. Let's get a few details. Can you tell me what steps you took to sign up for this promotion? Do you have a Disney+ account already?

 

JenelleW_VZW

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What, you expected help from verizon?

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vzw_customer_support
Customer Service Rep

We're terribly sorry to read you feel this way Angryverizoncustomer3. We would love to change these feelings around. Is there anything we can do to help you today? 

 

 

IvoneA_VZW

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glendoracollier_5

I am having the same problem. I am not able to access the one year promotion of Disney + and I have called many times but no one have helped yet!

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RockyTop14
Enthusiast - Level 1

I have an account with Disney + but Paid upfront for the entire year.   There does not seem to be a way that this Free program will work if I already pre-paid Disney

 

lindybush
Newbie

I did hear you have to cancel yor exsisting Disney plus subscription and the sign up throughe Verizon. 

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vzw_customer_support
Customer Service Rep

@lindybush

 

Disney+ is definitely a popular topic of discussion, and when it comes to adding a free year to an existing subscription there are a few things to keep in mind. Please check out this link to see how our free year works with a pre-paid Disney+ subscription that you had gotten elsewhere: http://spr.ly/660513l69 . You'll see that based on how you had signed up for the service (prior to enrolling in the Verizon Offer), there are different ways to accommodate it. Please be sure to check that out before canceling anything.

 

RussellM_VZW

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thndrstorm23
Enthusiast - Level 1

That link goes to a Disney+ page where it says, "Knowledge Record Not found"

vzw_customer_support
Customer Service Rep

I just tested the link and it loaded without an error. Can you try it from a computer? 

When the page loads, you can click 'Verizon Offer', and select the first option when the next page loads, 'I already have Disney+'.

Just in case here is the link again: https://help.disneyplus.com/csp?id=csp_article_category&kb_category=7841f564dbcdc0d03c0cf158bf961975

Let us know if this helps.

 

GinaU_VZW

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