Disney + not working on TV

Asergaottie
Newbie

I signed up for Verizon, I got the Disney Bundle and YouTube.

YouTube works great on my pc, Samsung TV and App on my iPhone 16.

Disney+ does not. 

On my pc when logging in it says unexpected error on multiple browsers.

On my Samsung TV 90D it asks me to subscribe to disney +

 

0 Likes
2 Replies
vzw_customer_support
Customer Service Rep

Oh, wow! Dealing with service issues can be overwhelming, especially when it comes to your Disney+ programming. Our goal is to help you in the best way possible. Please tell us more, when did the issue start? What recent changes have you made? Who else is experiencing this dilemma? Aside from the Disney+, any other problems?

~Gilbert

0 Likes
Asergaottie
Newbie

I haven't made any changes, It is just me and my wife in the house, but actually Disney Plus customer support actually resolved the issue. They did some magic with my IP and my zip code and sent me a link to do to add my tv to my account and it was all good after that. 

0 Likes