How to activate AMC +play
TONY_W
Enthusiast - Level 3

How do I activate my AMC +play subscription? I signed up for the AMC/Netflix deal on +play. Both subscriptions show as active, with the green checkbox "on". The Netflix subscription is working fine. But when I click to manage AMC the only button I see there is "To update your profile and settings, review your account on AMC+." So I click that button and it takes me to the AMC website which asks me to signup for a new account, with a credit card for billing. I tried that but I ended up getting double billed. AMC issued a refund, but now I still can't figure out how to activate the AMC account that I paid for through Verizon.

Any ideas?

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kh-gary
Moderator Emeritus

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

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FilmMajor
Enthusiast - Level 3
  • my AMC+ doesn’t show up and plus play I had to upgrade my plan and the Verizon reps keep transferring me and they say I don’t have plus play even though I see the Netflix I don’t see the AMC. Netflix wants Verizon to do something so they can link an AMC and Verizon don’t know about this $85 I just spent or why I upgraded my plan I think I’ll switch to a different cell phone provider now after having wasted so much time how can this be impossible for you to solve? Why can’t you just add it to my account? What a horrible company

 

i’ll dispute the charge with PayPal since you guys don’t even see what I can see you don’t know how only one person can be in the account at the same time. I can’t email you screenshots. You can’t look at the promotion outside you can’t visit an outside website 

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vzw_customer_support
Customer Service Rep

Ok, thanks for the information. Please allow me a moment to research this for you. I'll be back.

*Linda

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TONY_W
Enthusiast - Level 3

Adding this is what I see...

 

verizon-1.jpg

 

and then scrolling down to this...

verizon-2.jpg

vzw_customer_support
Customer Service Rep

Thank you, Tony. I was just reading the eligibility requirements for +play, and it states that you have to purchase a new qualifying subscription service, so you paid for the AMC+ annual subscription?

*Linda

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TONY_W
Enthusiast - Level 3

Verizon customer support has been laughable at best with this. I tried several chat conversations and nobody seemed to know what the heck I was talking about. I was told several times that Verizon does not charge for these +play subscriptions, they only facilitate the payments. Well, that might be technically correct but to the end user (me) the actual procedure is that I signup on the Verizon web site, enter my credit card info on the Verizon web site, and the charge on my credit card says, "VERIZON*PLAY AMC+ VZ.TO/PLAY". Walks like a duck, talks like a duck, etc. Verizon took my payment but didn't activate my AMC account.

Linda, if you had bothered to read my OP, you would have seen that I clearly said I had paid through Verizon for the AMC account. You would also have seen that I posted a screenshot which clearly shows I paid $83.88 for AMC and that my subscription is active and that it is good until March 23, 2024. I also said that my free Netflix subscription (which is the only reason I paid for this deal) is working fine, which it wouldn't be if I hadn't successfully paid for AMC.

I thought I had made all this as perfectly clear as possible. I don't know how you managed to miss it all. But I'm not surprised. This is exactly the level of customer support I have grown to expect over the years. I would say on a scale of 1-10 you generally rank a 1 (just above the rock bottom Xfinity for which there is no number on the scale low enough.)

Anyway, if you're still reading this I'll let you know AMC was very helpful. Not only did they reverse the duplicate charge but they also activated the account for me.

You guys really need to get your act together. Maybe have a meeting when a new product comes out so you know how to answer questions about it? This isn't rocket science.

Do better.

Madcow1048
Enthusiast - Level 1

And yes I have....

SmartSelect_20230402_194448_Chrome.jpg

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vzw_customer_support
Customer Service Rep

Thanks for the screenshot! When it comes to this specific promotion, you only need to sign up for the monthly portion as this would immediately kick in following the first month after yo usign up. *Kris

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TONY_W
Enthusiast - Level 3

The silence is deafening. Really, no response at all here? Chat reps have no idea what's going on, or how the program works. Forums reps here, same thing. I guess maybe the next step is to send an old fashioned letter in the mail to the corporate office to see if maybe someone there know about this program and how it works?

Come on Verizon. Do better.

 

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vzw_customer_support
Customer Service Rep

 

Good afternoon, and thanks for reaching out today. Regrettably, we are unable to view the previous link, so some information is missing. Please send us a Private Message for further assistance.*Justin

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TONY_W
Enthusiast - Level 3

Justin, are you trying to say that you cannot read the older messages in this topic? How is that possible?

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TONY_W
Enthusiast - Level 3

This is not a monthly subscription promotion. The promotion is to purchase an ANNUAL subscription to one of a variety of networks and get a free year of Netflix as a bonus. You could choose from things like Starz, Paramount+, AMC+, etc. I chose AMC+. I purchased the ANNUAL subscription, as required, and received the free year of Netflix as promised.

Please go back and read what I wrote to find out what the problem (and solution) was. Or don't. I no longer care because, as I already said, AMC fixed your problem for me.

vzw_customer_support
Customer Service Rep

Thank you for reaching out to us here at Verizon. Please private message us for further assistance.

*Mabell

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TONY_W
Enthusiast - Level 3

I tried the private message. They also refuse to answer the simple question:

"What is the proper procedure to activate a +play subscription after signing up and being charged?"

Nobody seems to know.

 

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vzw_customer_support
Customer Service Rep

Thank you for reaching out to Verizon.  We are available to address all of your questions and concerns.  Please send us a DM.

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vzw_customer_support
Customer Service Rep

Your loyalty and feedback are extremely valuable, and we definitely want to make sure that you are able to access AMC+without any issues. In order to provide you with the best possible assistance, we would like to get additional details. We sent a Private Note to assist you.~Geo

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FilmMajor
Enthusiast - Level 3

I checked my email and My Verizon app I don’t see any private notes. Where did you put this private note?

 

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KH-OrnEsh
Moderator Emeritus

@FilmMajor 

To see private messages sent to you, please click on  the envelop at the top right of the page.  

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond to the message, scroll all the way down to the "Reply" box.  

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tim2024
Enthusiast - Level 3

having the same issue here going through all the same things.

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TONY_W
Enthusiast - Level 3

Another request to send a DM? Really? I literally just said I tried that and got no help. How hard is it to read the original question here and post an answer?

How about you send me a DM with an answer?

 

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