Netflix & max (with ads) Pending

[mshetworth1]

So I’m new to Verizon and I added on the perk Netflix & max (with ads) but it’s been pending for almost three hours. Is that normal or is there a problem with it that I don’t know about?

[jdebold]

I signed up for Netflix and max too and I get this message. 

We're processing your request.

It may take additional time to complete. Refresh this page for current status.  it's been over a day and no change. I don't know what's going on. I went too a Verizon store and they can't figure it out either.

[MichaelC38]

Im having the same issue

[vzw_customer_support]

Happy Monday! Getting a "pending" Status on your Netflix & Max Order can be overwhelming. Our goal is to ensure we get this fixed.

For more perks info, check out our FAQs: https://www.verizon.com/support/managing-products-and-apps-faqs/.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[jdebold]

After 24 hours it finally showed up where I could finish the setup. 

[mshetworth1]

It hasn’t even showed up for me😭

[mshetworth1]

Where did you do it. On web? Or the app?

[vzw_customer_support · Accepted solution]

Great question. Customers can manage their Perks from you My Verizon App or from My Verizon online.

-Andi