Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
rigmanz11
Newbie

So I went to Account>Apps & Addons>Apps & Addons Overview in order to enable my Disney+ bundle subscription that comes with the Verizon Play More plan.

I followed the instructions, clicked the Go to Disney button and used the correct email address to setup the account.

 The Disney website then required me to put in my card info in order to pay for the subscription. I'm confused by this, considering the fact that my Verizon Addons Page shows that the bundle is active. Here is a link to an image showing that the subscription is active in my Verizon account: Disney+ Subscription Issue

Please let me know what needs to be done to rectify this issue, unfortunately everything was done correctly on my end so there must be some form of communication issue between Verizon and the streaming platforms.

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
vzw_customer_support
Customer Service Rep

rigmanz11, we know it is important to be able to take advantage of the benefits you are entitled to with your plan, and we are happy to help you in any way possible. Please respond to the Private Note, so we can get some details to further assist. 

*Joshua

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
lopserksy2
Newbie

Hey, I am having the same issue as well. I entered in my email and didn't get the proceeding pages as it mentioned in the "enroll" steps. I went to go create a Disney+ account and it wants me to select a plan/input card information.

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
vzw_customer_support
Customer Service Rep

Hello, lopserksy2. We know it can be frustrating encountering an issue getting an included subscription set up. We are sending you a Private Note to help you get this issue resolved.

 

*Cassie

Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
infomartin
Enthusiast - Level 1

@vzw_customer_support , could you send me a private message as well.  I am having a similar issue to rigmanz11 with Disney + asking for my credit card.  In addition, my Hulu account shows that they are still billing me  through Amazon.

Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
infomartin
Enthusiast - Level 1

@vzw_customer_support , could you also contact me with a private message.  I'm having a similar issue to rigmanz11 where Disney + is asking me to select a plan and provide credit card.  In addition, my old Hulu account is still indicating that I am being billed through Amazon. 

I used the same email address for all as per instructions but doesn't seem to be working.

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
margicap
Enthusiast - Level 1

I am having the same issue - can someone please share the resolution?

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
vzw_customer_support
Customer Service Rep

Hey there, we definitely want to be sure you're able to enjoy the perks included in your plan. We'll be sending you a Private Note to better assist, and make sure you're able to activate your Disney+ bundle.

~Izzy

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
araymond2023
Newbie

I'm having this same issue, can you please help? @vzw_customer_support 

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Re: Verizon "Play More" Plan Issue: Disney+ Bundle Requiring Card Information
mcfarley1127
Enthusiast - Level 1

I’m on hold. Hoping I get help. I have the same issue requiring me to select a subscription after selecting the link on Verizon. 

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