Over 2 months, we have not been getting Disney bundle if though we have paid for it. Verizon cancelled the disney package when we changed to the my pc unlimited plan.
Connecting to the disney bundle apps would give us a resubscribe login to disney. Asking us to join them directly. Disney wanted more money for less options than the Disney Bundle we purchased through Verizon.
Gone through multiple agents. Doing the triad each and every time US-VERIZON-DISNEY back and forth. Nothing new was done the agents had there same mantra "..its the other guy". Verizonwould say it is a Disney issue we see you as being enrolled in our Disney Bundle. Disney would say the order was cancelled.
Tonight was our 5th agent. I thought I would try Verizon's chat since no headway was attained talking over the phone. I told the agent iIwas over verizon. We will find a new vendor and not deal with this company. We have been customers for 24 years and they have wasted our time going throug the same algorhythm again and again. At the end of the second hour typing away and treatenting to call BBB and the FCC on their bait and switch, the agent looked again and said our policy was cancelled by verizon because we changed plans.
He was quite sure he could fix this. I thought ok this time may be the time. But no.
At one point he told me, you're enrolled in verizon for disney bundle if you can't get connection to disney that is up to them.
That is when I went into the tirade about calling BBB and the FCC about their lack of help and bait and switch products. He was then able to find the verizon cancellation above.
The agent stated he had somehting that would work. I thought ok.
During the process, I noticed he was giving me a cheaper version with adds versus the plan we are paying for. I wanted assurances that I would get the version I am currently paying for that we have not been able to use because verizon cancelled on us without tellilng us. He said this was out of his scope of practice his goal was just to see if i could open disney if I did this. I aksed to talk to someone that had the scope to do this. He said no and gave me assurances this would work. It came down to agreeing to the contract and I asked again about getting what I am paying for now. A lot of word play but he wanted me to hit the agreement and continue button and stating you get what you get and if you want no ads you will have to disney to pay them. This was too much. My wife has put in 4 other days with the same dronish logarhythm. Nothing changed and no help after close to 3 hours. After so many calls with the same issue, you would think they would not have to start from scratch and waste your time like they do.
The agents' help is below par. Their ability to get help is not visible. In the past, whenever a supervisor was asked for they were convienently out of the room. It seems the agents are trained in being over appologetic and saying they will call and follow up soon ( they never did).
Making troubleshooting tickets so we can be helped. It has been over 2 weeks we made a ticket no response as yet.
Rnsandiego We're sorry to read about your concern with getting your Disney+ after your plan change. We're here to help. We'll be sending a private note . ~Peter
just waiting for contract to end.
I too have experienced a similar issue. Please send me a private mesaage, so that we can resolve this matter. Thank you.
Thanks for the offer.
We let our subscription lapse. We were constantly shuffled between disney and verizon. All it would have taken was a conversation between the two validating our subscription and resetting our account that was screwed up by verizon.
we are just waiting for our phone contracts to run out.
I don't want to continue with a company that cannot support their products.
Thanks again for reaching out.
Ahh, i see. I thought i was replying to the representative from verizon.
Verizon canceled my subscription to Disney+ Bundle without provocation. They said they were "experiencing a glitch" yet it is still not resolved. I may have to seek legal advice.
We want to make sure we are able to help out with any issues you might be having with your services, we'll be glad to help out. Could you proivde us with additional details of the issue you are having?
~Freddy
months were wasted trying to resolve this. we dropped our subscription since we kept paying month after month and verizon and disney would blame each other for the inability to use our subscription.
when we did call, it was a major waste of our time. going over the same old algorithm with multiple verizon rep's. promising a ticket that was never generated or the verizon representatives just never called.bad way of doing business. seems it could have been taken care of so easily by having verizon and disney talk to each other. instead the verizon rep would connect us to disney and then disconnect from the phone informing disney we are paying for a subscription and not being able to use it.
Verizon IT is/was nonexistent.
We are terribly sorry for the experience you had with this situation. We will send you a private message to further assist.
~Ivone
I am still waiting for that private message.
Hello, familyofmoore. Help is here as I have sent you a Private Message.
-Natasha
I have the same issue. Cha fed to a better plan and Verizon cancelled my Disney+ Bundle. Please help.
Good morning! KatiaFano1, being on top of your service is crucial, especially if you are encountering feature issues. Verizon is here to help.
When did the issue occur? To which plan did you change? Any other changes made to your account? How did you find out your Disney+ Bundle got cancelled?
~Gilbert
I did not think we changed our plan but we did get Disney canceled sometime this year like February when we paid our phones off. But we did not change anything. Why did this happen?
Oh, no! Spartan89, dealing with plan / features changes can be confusion. Our goal is to clear things up.
What leads you to believe your Disney+ Bundle got cancelled (did you get a notification, what occurs when you attempt to use it)?
~Gilbert
Hi,
You gotta be kidding me. you can't glean from the multiples calls and emaisl what happened. Tech help is not helpful.
Please do not contact me again.
All these messages to reach out are worthless.
I've answered them before all I get is the same algorithm via some notebook.
We upgraded to a 5g plan and our registration was lost with Disney. No verizon personnel wanted to talk to disney to find out why verizon had us registered yet disney did not. Disney felt it was on your end and verizon thought is was Disney's. Despite having a help ticket no one from verizon called.
This went on for over a month of phone calls and you still need details? No notes on this issue? Huh...
Still waiting for verizon contract to end and to pay off our phones. Over 25 years of being customers is a little too much.
same exact problem. i call every single month to get $13.99 refunded and ask for this problem to get resolved. Never gets fixed. i’m furious.
Hey there, misswitt, we know it's important that you receive your promotion and we certainly don't want this to upset you. Were you receiving the Disney Bundle for free at any point? If so, have you made any changes to your account since then?
-Lauren
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