500GB DVR wouldn't stop resetting, now all recordings and scheduled series gone

[filmjoy]

I saw similar threads on this topic, but not sure its the same or not. On 1/11, we were watching a recorded show and it started blinking out a few times, then reset itself. It came back on and then did it again a bit later. We rebooted by unplugging it for a few seconds and it came back.

Then last night (1/12), we were watching a different recording, and the DVR reset itself. When it finished, it reset again. It continually did this around 5 times and then we unplugged it and plugged it back in. It still would just reset and reset. Unplugged again for longer. Repeat. Finally got it to stop resetting by leaving it unplugged while I ate dinner. Got it back to the place in the show we were watching, but the family had dispersed, so I turned it off. Later that night, I was watching from another STB (we have Home Media set up), and I saw the DVR said No recordings. Uh oh. I went to the DVR and turned it on and it showed No recordings and no series scheduled. I tried rebooting again a couple times and no luck. (It wasn't resetting anymore though!)

So I called customer support. I had to get to Tier III before they would agree to send me a new box. Neither knows what happened. They tried resetting remotely and re-initializing and still No recordings. They say they are sending me out a new box.

I'm not sure if we got a guide update or not. I don't remember seeing the "For HD press C", but I might have just missed it. Same with the captions options having all the options from the old system menu.

The tech guy said to call billing after we receive the new DVR to see about compensation. If it was an update that caused this and not just a hard drive issue, I am super-**bleep**. In any case, I'm also **bleep** that they don't try to physically get the recordings back. No one wants to get data off a hard drive... Fortunately I had already watched the latest Downton Abbey!

[pobrien80]

Though I don't know the size on my DVR, what you describe has been happening to me for three days now, too. Was annoying at first; now it's getting horrible, like every hour or two this happens.

A new box is coming in the mail, but still, this is looking like a more common issue than it ought to be. I'm still in my 30 day "cancel" window for FiOS TV, and I'm about ready to switch right back at this stage.