@MaxFairfax wrote:
Verizon's strategy of continuously nudging up costs while reducing services is one approach to business but, in the long run, a poor one. A much better approach would be to earn customer loyalty and admiration by adding value, rather than reducing it. Good service providers take care of long-standing customers, rather than focusing exclusively on attracting new ones. But, Verizon, you are obviously free to pursue your own path, as am I. See ya.
All providers remove channels from time to time. They did just relocate a lot of channels which usually means room for new channels. DIY HD is now in my market although its not officially on the guide yet so they do add channels from time to time, not just remove.
@MaxFairfax wrote:
Verizon's strategy of continuously nudging up costs while reducing services is one approach to business but, in the long run, a poor one. A much better approach would be to earn customer loyalty and admiration by adding value, rather than reducing it. Good service providers take care of long-standing customers, rather than focusing exclusively on attracting new ones. But, Verizon, you are obviously free to pursue your own path, as am I. See ya.
You're in for quite a shock when you realize ALL cable/satellite companies drop channels from time to time. Verizon has certainly added far more channels than they have dropped over the last few years. And it is NOT a matter of adding value, it rather keeping costs in check. These channels all want more and more $$$$$$$$$$ per subscriber.
I understand what you're saying, but I am getting what I want from my new service provider. Yes, things change, but the customer should not be the pawn / loser in these negoitations. Besides, it is not just the channel line up. I have endured steady cost increases and steady declines in service. I made every attempt this week to stay with Verizon, even eventually working out an acceptable deal, which Verizon then refused to confirm and honor. To say I am over it would be an understatement!
I SENT AN EMAIL TO {edited for privacy}HE CALLED ME BACK AND I TOLD THEM ABOUT VERIZON AND HE WROTE AN ARTICLE IN TODAYS LA TIMES BUSINESS SECTION ABOUT IT
WHAT VERIZON DOESN'T UNDERSTAND IS THAT IT WAS ON THE HIGHER TIER, I PAY EXTRA FOR IT, THEY TOOK IT OFF AND YET THEY DID NOT LOWER MY BILL. I MAY BE A LITTLE PERSON FOR THEM BUT MY VOICE IS LOUD. I HAVE ALSO FILED A COMPLAINT WITH THE FCC ABOUT MY BILL
If you read your terms of service. Verizon reserves the right to add and remove content as they desire.
Makes sense in a way. Every time they add or delete a channel (or move it to another tier) they would have to constantly adjust people's rates. No longer gives you the capability to have a contract price.
Otherwise, they could never change unless everyone's contracts expired at the same time.
They just added SEC and DIY HD. Our prices didn't go up.
I would like to add ny 2 cents worth. Only 6 short weeks ago I had to go through the gureling and painful reupping of my account. I made it very clear that we had to have the Cloo channel. I was upgraded with the promise that we would have Cloo - Of course you know we were lied to - Cloo was not included in the package the customer service desk - and in his aregance decided to tell me too Bad! I called{edited for privacy} office I left several e-mails and finally someone got back to me - who assured me that if I upgraded our account I would have Cloo - Now pleas know that i Have copies of all communication and stressed the fact that we had to have the Cloo channel - I was told up grade the account and you will have Cloo - that was 6 weeks ago!
Now Let me in on a little bit of information! I worked for NBC several years ago and know that to drop a channel is sometbing that takes months to decide - not weeks - When I called and tried to get someone ot give me some Customer Service I was left on hold for over 37 mins and then transferred to a busy signal that then hung up on me.
What I want is Cloo back and for all of us who were told that we had to upgrade to get the Cloo channel receive a significant discount for the inconvience - As I have read many of us were told we had to upgrade our accounts to specifically get Cloo and then after we upgraded Verizon dropped the channel for no reason - and then lies to us about the decision.
@cligameri wrote:I was forced to the higher teir just 6 weeks ago to have Cloo - 6 weeks ago they knew that they would be dropping Cloo and still they insisted that If I wanted Cloo I would have to purchase a higher tier - 6 weeks ago they knew that they would be dropping Cloo yet they were willing to force my hand and put me on a higher tier - locked in for 2 years - I think we need to seek a class action law suit - there was definietly some shady dealings - I have read many post all saying they were told they had to go with a higher more expensive tier to keep Cloo and then Poof! Sorry - I asked for Cloo specifically! There has to be something we can do - if we can not get Cloo back we should receive a reduction to our bill for the remainder of this contract. and not a lousy amount -
You are locked into a contract for service, not what channel tier you have. You can easily downgrade back to what you had or lower while in contract. Go to the add/change services pages on your online account and downgrade if you want or call. There is an option to keep your current contract. You should also maybe read your tos about how they can add/change/remove channels at anytime like all providers do.
Also, no one forced you to do anything. You chose to upgrade for the channel. Now its up to you if you want to downgrade.
Bella:
Thank you for posting info about the article in the L.A. Times! It's great! I am glad that your efforts helped get Verizon's furtive actions publicized,
This thread is being closely monitored and there is a obviously a growing sensitivity about this topic.
Start a new topic or ask questions in the open forum.
