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Clock did not set to DST
markperez
Contributor - Level 1
‎03-10-2013 06:55 AM

Let's get that fixed as soon as possible please

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Re: Clock did not set to DST
walt178
Specialist - Level 3
‎03-10-2013 09:48 AM

Try the "Fix FIOS TV issues".   It's found under Menu > Customer Support.   This will do more than simply cycling power.

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Re: Clock did not set to DST
Keyboards
Master - Level 3
‎03-10-2013 07:15 AM

Have had no issues with any of my boxes changing over to DST.

Try rebooting the box - that should force a network update and should guve you the correct time.

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Re: Clock did not set to DST
pjhersom1
Enthusiast - Level 1
‎03-10-2013 08:24 AM

I have 2 DVR, 1 set top box....   none went to DST...

I completely powered down 1 dvr (waited the 30 secs) and power it back up, this DID NOT resolve the issue...

So anyone have an Idea when Vzn is going to get it fixed....

Somebody missed loading the DST patch into the computers!!!

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Re: Clock did not set to DST
no1tall
Newbie
‎03-10-2013 08:44 AM

we have DVR & 3 set tops boxes that did not reset either.  tried turning off/on - no change.  the online help says it is suppose to change automatically.   never had a problem with it before.  maybe they are behind with the patch because it came earlier this year.

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Re: Clock did not set to DST
walt178
Specialist - Level 3
‎03-10-2013 09:48 AM

Try the "Fix FIOS TV issues".   It's found under Menu > Customer Support.   This will do more than simply cycling power.

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Re: Clock did not set to DST
pjhersom1
Enthusiast - Level 1
‎03-10-2013 11:53 AM

Thanks, didn't think of that !!!   But after running all DVRs/STB are working properly!

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Re: Clock did not set to DST
eileenrose1
Newbie
‎03-11-2013 04:51 AM

Your suggestion fixed the problem.  Disappointed that Verizon could not communicate the fix to its subscribers.

Thank you

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Re: Clock did not set to DST
robpoint2
Newbie
‎03-11-2013 08:32 PM

Thanks, this did fix the clock.  However, it was a bit shocking once the reset began.  The TV popped and snapped, and the DVR acted weird for about 5 minutes.  I hope Verizon would develop a more seamless/quiet fix for the clock.

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Re: Clock did not set to DST
RDJim
Contributor - Level 1
‎03-11-2014 05:34 PM

Well I'm glad I tried this forum.  Leave it to the customers to help solve such a simple problem.  Of  course I suffered through the telephone "help" agent and then sat on hold for 30 minutes while I searched for the answer online.  If Verizon knew they had this problem out there why didn't they just force the reset themselves?  or better yet fix the problem on their end.  Alas, at least we don't have comcast.

BTW,  after no one picked up after being on hold for over 30 minutes I hung up.  What a waste.

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Re: Clock did not set to DST
tns2
Community Leader
Community Leader
‎03-12-2014 04:46 AM
@robpoint2 wrote:

Thanks, this did fix the clock.  However, it was a bit shocking once the reset began.  The TV popped and snapped, and the DVR acted weird for about 5 minutes.  I hope Verizon would develop a more seamless/quiet fix for the clock.


IF your dvr was fully communicating with the FIOS site, there was no fix neeeded.  For most people the time changed with no intervention.

But if some of the communication was down running the Fix DVR/STB option should reestablish the necessary communication and cause the clock to correct.

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