Skip to main content
Accessibility Resource Center Skip to main content
Personal Business
Español

Choose your cart

Choose your cart

Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Ask a question
Correct answers are available for this post.
Closed Captions look terrible - Fios tv one
LiveFromBK
Newbie
‎10-10-2019 07:48 PM

I'm using a Fios TV One box and turned on closed captioning, which looks surprisingly terrible on my 4K TV? Blurry, stretched...

When viewing Netflix or anything on Apple TV, the captions are sharp and perfectly legible. Why the major difference on the fios box? I've tried several setting combinations and didn't  get results.

Has anybody else run into this issue? Were you able to fix it?

1 person had this problem.
0 Likes
Reply
2 Replies
Correct answers are available for this post.
Re: Closed Captions look terrible - Fios tv one
clem21
MVP MVP
MVP
‎10-10-2019 08:38 PM

There was a discussion here a while back that had no solution. Apparently the captions are in SD, even though the image is in HD or even 4K. Sorry to say but it seems not enough complaints to cause change. Try here and see what they say. https://www.dslreports.com/forum/vzdirect

Reply
Correct answers are available for this post.
Re: Closed Captions look terrible - Fios tv one
Nirf
Enthusiast - Level 1
‎10-28-2019 07:53 AM

Having the same problem. 

It looks like garbage- font and spacing from the 80's, and not in a cool retro way.

Contacted support, and they obviosulty weren't very useful. 

It's RAELLY disappointing that the latest most advanced set-top box will have such poorly implemented feature. 

Reply