It has been two days since IMG 1.9 came to Northern Virginia. To date IU have been unable to get mult-hub enabled. When I use the menu option to subscribe to multi-room DVR, I get the mesage that we are not qualified for multi-room since we don't have another non-DVR setbox. (We have two 7100 seried DVRs). We we try the Multi-Hub menu option, we are told that we need to first subscribe to multi-room. I have reviewed othr postings and have done all that has been suggested--renaming the DVRs, refreshing and resetting our boxes. Nothing works. Any thoughts? (In reviewing other posts, it sounds like this problem may kust correct itself if I am patient, but I want to make sure).
I do apologize that you are unable to enable the multi room feature directly from the box. This is something we can help accommodate for you. I have sent you a private message to get more information.
A follow up. Worked with Verizon Support to get this fixed.
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