FIOS TV New Image Multiple Issues

[gjetson]

Since the forced download of the New image to my FIOS Set top boxes, I have the following issues.

1.  Attempting to retrieve the FIOS Digital Voice on any of me devices causes a complete reboot and download of the image.

2.   Attempting to record the TV Shows on my FIOS DVR results on two copies of one show being recorded and, the other show scheduled for the same time period being skipped.

3.  The color combination selected for the guide needs serious revision, this color combination is one of the worst ones I have seen.  We should at least be given an option to change the color pallette, since on smaller TVs this combination is almost unreadable.

4.  Was this new image QA / Soak tested before being released?  These issues should have been caught at very early stages of the image being created. 

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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