Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
This is a new (within the last month ot so) issue and it's related to HD STBs and it might be specific to those using optical audio. I'd be very, very surprised if this is new news to Verizon support. It sounds like an alarm buzzer going off and it seems to only occur right after local Verizon injected commercials and only on HD STBs.
You (Verizon) can read more about it here as well:
Yes, it is still occurring and it has nothing to do with your specific installation, the age of the DVR, the number of sets in your house, the height of the STB off the floor, the type of carpet in the room where the TV is. your favorite breakfast cereal or any other excuse some rep might suggest. It does seem to be specific, from the reports I've seen, to those usin gthe optical audio connectio between the STB and their audio receiver/television. And since I've been hooked up that way for years (since the day it was available in my town), it has nothing to do with the STB or receiver since this is a more recent issue. Something in one of their firmware releases caused the issue.
As for the reps not knowing - either they aren't telling the truth, they don't read communications about the issue or Verizon isn't communicating this issue to the reps. Regardless, they aren't going to be able to help.
Not sure if you want to try changing your audio connection from the STB to whatever receives the audio, but it could address the current issue.
I getting the same problem here. I've got the Home Media DVR and I am using an optical connection from the STB to my home theater system. Has anyone heard anything more about how Verizon is going to address this issue.
I wonder if they have some sort of audio beep to insert commercials into the video!? They may be using this technology for targeted ad insertion.