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Re: Fios TV app error code 9-6-25-653-015
Pensfan58
Newbie
‎09-06-2021 08:58 AM

I rebooted my set top box, updated my devices, un-installed the app and re-installed it...everything I could think of, including spending time on the lovely Verizon chat (why can't they tell me what is wrong if I give them the specific error code? Or how to fix it?).  Nothing has worked so far. I am very frustrated with Verizon. I left "feedback" when requested, but I don't know how to see their response, if any. They certainly didn't email me or call me back. I am seriously thinking of leaving Verizon. I have had about enough. 

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Re: Fios TV app error code 9-6-25-653-015
LoveMyPillow
Newbie
‎09-13-2021 10:08 PM

This worked only for me. I removed the battery 12volt connector and reset the OLT and place the 12volt connector back into the outlet. This worked for me, an Android Tablet user. You need to contact VERIZON CUSTOMER SUPPORT SERVICE BEFORE DOING ANYTHING. Again, this worked only for me. I DO NOT GIVE ADVICE ON WHAT YOU SHOULD DO!

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Fios TV app - error code 9-6-25-653-015
megsjw0118
Enthusiast - Level 1
‎09-16-2021 11:30 AM

Have been getting this message all day; tried 2 different devices. Turned them on and off; plus rebooted my main TV box. Main TV box works fine, so it clearly an issue with the app. I am getting increasingly frustrated with the app as this seems to be happening on a regular basis. Has anyone else gotten this message today? Any ideas what else to try? 

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Re: Fios TV app - error code 9-6-25-653-015
clem21
MVP MVP
MVP
‎09-16-2021 03:45 PM
@megsjw0118 wrote:

Have been getting this message all day; tried 2 different devices. Turned them on and off; plus rebooted my main TV box. Main TV box works fine, so it clearly an issue with the app. I am getting increasingly frustrated with the app as this seems to be happening on a regular basis. Has anyone else gotten this message today? Any ideas what else to try? 

Uninstall, shut down and reboot device, re-install app. Make sure there is no app cache remaining on device before you re-install app.

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FIOS TV app error code 9-6-25-653-015
ScannerPilot
Newbie
‎09-22-2021 07:38 PM

After working well for several months, the FIOS app continually throws error code 9-6-25-653-015 on multiple devices.  I have rebooted the router, deleted and reinstalled the app multiple times without success.  Any idea what this error code means?

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Re: FIOS TV app error code 9-6-25-653-015
clem21
MVP MVP
MVP
‎09-23-2021 08:43 AM
@ScannerPilot wrote:

After working well for several months, the FIOS app continually throws error code 9-6-25-653-015 on multiple devices.  I have rebooted the router, deleted and reinstalled the app multiple times without success.  Any idea what this error code means?

I'll check into it. Post when I get an answer.

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Re: Fios TV app error code 9-6-25-653-015
clem21
MVP MVP
MVP
‎09-23-2021 01:29 PM

I've been told the error is a problem with the VMS 1100 box that will be addressed in the next firmware update so hang in there.

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Re: Fios TV app error code 9-6-25-653-015
IssueswithFios
Newbie
‎10-10-2021 08:02 AM

Same issue sand Fios is not help at all. 

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Re: Fios TV app - error code 9-6-25-653-015
IssueswithFios
Newbie
‎10-10-2021 08:03 AM

That does not work

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Re: Fios TV app error code 9-6-25-653-015
clem21
MVP MVP
MVP
‎10-10-2021 08:04 AM
@IssueswithFios wrote:

Same issue sand Fios is not help at all. 

Again, see above:

I've been told the error is a problem with the VMS 1100 box that will be addressed in the next firmware update so hang in there.

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