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Re: Fois 1 remote does not work volume or turn on/off the TV
clem21
MVP MVP
MVP
‎04-01-2020 09:10 AM
 
Posts: 4
Registered: ‎03-20-2020
 
Re: Fois 1 remote does not work volume or turn on/off the TV

‎03-28-2020 05:11 PM

Message 30 of 31
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I’ve done this step about 25 times, even before posting in here. Doing those steps and not getting the desired results is what led me here to begin with. 

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Can you try this recommendation from support?

Could you please confirm if the setup is like [STB -> XBOXOne -> TV] & if it is, then the suggestion is to change it to [STB -> TV -> XBOXOne].

Thanks

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Re: Fois 1 remote does not work volume or turn on/off the TV
Kaykay31
Enthusiast - Level 1
‎04-03-2020 12:00 AM

Having the same issue...did every single step and nothing. Samsung t.v. controls everything but the volume. 

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Re: Fois 1 remote does not work volume or turn on/off the TV
Janefoe484
Enthusiast - Level 3
‎04-04-2020 07:52 PM

As others are reporting, TV prompted to reset.  Prior to this it would repeatedly change input on the TV and I would have to reset it. So when that stopped was elated but quickly disappointed to see I now can't control volume, so I still need the TV remote. This is really ridiculous 

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Recent update and FiOs remote suddenly won't control power or volume
Janefoe484
Enthusiast - Level 3
‎04-04-2020 08:00 PM

After working to control power and volume for the past 4 months (although randomly changing the input selection) now the FiOS remote won't control the power or volume on my TV.  I've tried reprogramming a million times.  This seems to be a widespread problem not specific to any particular brand.  I have a Sceptre tv.  In the middle of watching a show, I was prompted to reprogram the remote and then it stopped working.  The only function the FiOS remote controls now is the channel. I need the TV remote to power it and change volume. 

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Re: Recent update and FiOs remote suddenly won't control power or volume
clem21
MVP MVP
MVP
‎04-05-2020 07:31 PM
@Janefoe484 wrote:

After working to control power and volume for the past 4 months (although randomly changing the input selection) now the FiOS remote won't control the power or volume on my TV.  I've tried reprogramming a million times.  This seems to be a widespread problem not specific to any particular brand.  I have a Sceptre tv.  In the middle of watching a show, I was prompted to reprogram the remote and then it stopped working.  The only function the FiOS remote controls now is the channel. I need the TV remote to power it and change volume. 

Support is very aware of the problem and is trying to find a solution. Hang in there. If your TVs remote can be programmed I'd try to set it up to control the Fios box for now.

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Re: Recent update and FiOs remote suddenly won't control power or volume
clem21
MVP MVP
MVP
‎04-06-2020 11:29 AM

OK people with problems, here is the latest suggestion:

 
Another thing we would like the user to try would be to try and pair his working remote from one of his IPCs to this VMS STB where he is currently seeing the issue and see if that works.
Would be best to first invoke reset programming on his working remote, followed by invoking Play/Pause+0 from his remote once in direct vicinity of the VMS to pair.
That would help us rule out if he is seeing a remote issue or a box issue.
 
Please give this a shot and post your results.
Thanks.
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Re: Recent update and FiOs remote suddenly won't control power or volume
Janefoe484
Enthusiast - Level 3
‎04-06-2020 02:54 PM

I have NO clue what any of this means...you need to re-state with specific instructions and without using acronyms...

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Fios TV One Voice Remote Not Changing Volume
rams_sharpe
Enthusiast - Level 1
‎04-06-2020 05:18 PM

For some reason I was prompted a week ago to reprogram my remote to my tv and I discovered today that it doesn't actually work (outside of being able to power down the tv). I've tried the auto setup and manual setup with the model number for my TCL Roku TV. Anytime I hit the vol up/down or mute button I get the FIXED volume bar native to the STB. Any help would be appreciated

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Re: Recent update and FiOs remote suddenly won't control power or volume
clem21
MVP MVP
MVP
‎04-06-2020 08:58 PM
@Janefoe484 wrote:

I have NO clue what any of this means...you need to re-state with specific instructions and without using acronyms...

In other words they want you to try the remote from your mini with the main fios box.

You have to un-pair the main  remote first, by going to: menu>settings>voice control >program Fios Voice remote >Reset remote setup. Then with the remote from the mini, physically close to the main box, press:Play/Pause+0. That should pair the remote from the mini to the main box. Let us know if the remote now  works correctly using the remote from the mini.

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Re: Recent update and FiOs remote suddenly won't control power or volume
Janefoe484
Enthusiast - Level 3
‎04-07-2020 05:37 AM

What on earth is a mini? 

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