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Thanks for the response. The TV is a Pioneer Elite Kuro, and it's been working fine for over a year. Just started having problems which makes me wonder if it is the box itself. We use HDMI cables.
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I have a problem with my tv going black the sound still works but no picture. At first it would do this once a week then twice now as of today its gone black 5 times in the last 4 hours, after resetting the box for the 5th time called customer support and was asked what kind of tv I had, which is a Toshiba . then was asked if I was using the HDMI connection which I replied yes. The answer I received was I should use the red,blue,green cable. this answer is unacceptable. I don't know about anybody else but I think you get a better picture with the HDMI connection. I think there are MANY problems with the FIOS system and Verizon is trying to blame everything but their system. I was excited to get Fios after being with Brighthouse for the past 15 years . so far I am VERY disappointed in the Verizon and will be going back to BrightHouse if things don't improve .