Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
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Verizon stated that I would get two DVR's for free. However, they started charging me for one of them and I do not really use it. I would rather return it now than keep paying the fee per month.
How do I return my DVR? I read on some sites that you can simply take the DVR to a UPS and that is enough. However, I heard from others that you need a letter from Verizon or a box with a return address to return it.
Also, will taking it to a Verizon store simply end this fee? Thanks
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You can UPS it, but they charge you $9.99 for shipping, if you return their boxes....
That should be simple. I'm sure you can call customer service and ask to return it via UPS with a pre-paid shipping label. Or, I don't see why you can't call a Verizon Fios TV store if there is one nearby, and find out if you can return it that way.
I would call Verizon first.
I have the same problem, I have 4 boxes and only use 3. I was supposed to return the the extra and was lazy to do it.
Now 12 months later and I am still paying the stupid 9.99 extra,
I am going to return it next week, I just wasted about 120.00 paying for this thing.
Zman, if you have a FIOS store nearby, that is far and away the simplest and easiest way to return equipment. I have been to my nearest store several times and they say to exchange equipment as often as necessary. Here is a locator: