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$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
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Its not press and hold the menu button, its repeatedly hitting the menu button.
Try swapping it with another box to see if it updates, otherwise you will have to call Verizon.
Do a Cold init.
COLD INIT ( lose a bunch of settings but not recordings or recordings schedule)
Use the remote. I had the same problem with both my VMS and IP box. Did the VMS first then did IP. In your case just do the IP box that isn't on the new IMG.
Download the Verizon in home agent and select TV issues. https://care.verizon.net/iha/IHAPC.aspx
Personally I hate the IHA being on my PC. It always went in to loops if the connection couldn't be made to some verizon server. Does it have some option to force a Download of the IMG to a STB?
It has Quick fixes for STBs. You can always try it and uninstall it when you are done.