Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Internet/TV Stopped Working, Falsely Running on Battery Power?

Both my internet and TV stopped working simultaneously tonight. I went over to the box and the power light was blinking green. The instructions indicate that this means the TV/internet were running on battery power, which doesn't make sense because my building had power. It also doesn't make sense because neither the TV nor internet were working, even though the box was running on "battery power." 

I reset the box and removed / reinserted the battery, and now the power light is green and everything seems to be working. 

What happened and/or what caused this? Any suggestions? 

Re: Internet/TV Stopped Working, Falsely Running on Battery Power?
Super User
Super User

Definitely sounds like it was working on battery power.  When it goes on battery power the internet and TV service will go out in a few minutes.  Only the Phone service contiues.

Obviously something went wrong with the power supply or wiring.  Apparently you got it to reset, but if it happens again you should contact Verizon.

Remember these forums are  peer to peer.