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Issues during our first week with Fios

The first issue is that the volume control (and mute) do not work consistently on our main TV. The second issue is that Prime video streaming often buffers then indicates the wifi doesn't have enough Bandwidth. Call to Verizon support went unresolved with only an offer to replace the remote. Since we've only had the service a week, we asked to cancel but was only offered a refund of the days of interupted service. How can I get Customer Service to respond?

Re: Issues during our first week with Fios
Community Manager
Community Manager

Hi new2fios1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.