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Issues
Trina6
Newbie
‎03-05-2018 02:46 PM

Geez been on hold for 70 mins...supposed to be 7-9 mons. Should I stay holding? Did they forget about me?

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Re: Issues
tns2
Super User
Super User
‎03-08-2018 09:08 AM

Usually when you end up waiting such long times, they have switched you to an area that is not supported 24/7.   Particularly for those questions that need the billing department you need to call during so called Business Hours.

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Re: Issues
Trina6
Newbie
‎03-08-2018 09:15 AM

Thanks I watched the chat and got on with them...issues with STB

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