Re: Netflix not loading
DlclN
Enthusiast - Level 1

Me too I know it is a fios block

i have had this problem since day one fios one

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Re: Netflix not loading
CRobGauth
Community Leader
Community Leader

Why would FiOS go to the trouble to allow the STB to have dedicated Netflix access only to block it?

What issue are you having?

Does channel not come up at all, can't sign in?

Have you tried contacting support?

1800Verizon or twitter @verizonsupport

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Re: Netflix not loading
DBS11
Enthusiast - Level 1

This fixed the problem!  Easy and worked the first try. Thanks for posting 

Re: Netflix not loading
clem21
Community Leader
Community Leader

@DBS1 wrote:

This fixed the problem!  Easy and worked the first try. Thanks for posting 


What did you do to fix the problem?

Thanks.

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Re: Netflix not loading
Rnadyb
Newbie

What was the fix? Encountered issue for the first time today.

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Re: Netflix not loading
clem21
Community Leader
Community Leader

I believe: Menu>Settings >System Information, scroll to page two and reset the Netflix app. Exit out and restart the box.

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Re: Netflix not loading
Kepone23
Newbie

This worked like charm. Thanks!

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Re: Netflix not loading
Rcgus
Enthusiast - Level 3

Stops at 24% everytime.  Reset doesnt work.  Very frustrating 

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Re: Netflix not loading
clem21
Community Leader
Community Leader

Try going to settings >customer support >top support tools>fix Fios TV issues and let it run. Then try the Netflix reset.

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Re: Netflix not loading
Rcgus
Enthusiast - Level 3

Muddling around in the support settings I hit "reboot device".  That seemed to work.  However, this issue has happened on 3 of my six boxes ever since I upgraded to FiosOne.  I have unplugged a box in the past to fix issue and it seems to be reoccurring.  I'm hoping for a more permanent fix.  I'll see what happens.  Thanks for advice 

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