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I have the same problem...its incredibly annoying. I have to press the remote button 2-3 times before the DVR responds. I am roughly 12" away, pointing the remote squarely at the front of the box and still no response. I've tried 4 different remotes, all with the same condition.
That plus the ridiculous on-screen guide make navigation make it feel like Im trying to do everything lefthanded...Its not natural and very frustrating.
Having similar experience with 50" Vizio TV and 7100 STB. After three STBs, VZ tech support has identified an IR interference issue with some TVs and the STB which interferes with the remote function.
No fix yet. Told that the work around was to move the STB and/or reduce the brightness. (less vivid). This is great if you have a spot or the means to reach your wall mounted TV from a remote location with the necessary cables and extentions or if you're OK with abandoning your pricey picture calibration for a lesser one. Migrated from Cablevision last week and had absolutely no remote issues with their Scientific Atlantic box, Hate to go back because the VZ picture quality is better but might just have to.
Can anyone comment on the use of a Remote Extender such as Next Generation?
I have the 7104 HD STB for 2 weeks. The STB remote was working intermittently and often at night not at all. Went through 2 boxes and 7 calls to Verizon. Of course each time I called they asked if I changed the batteries on the remote (YES). I had two STB's and neither remote was working on the "bad box" but both worked on my other box.
Finally tonight I figure out the problem myself. The problem happened mostly in the evening with the TV on...it is IR interference from the Sharp LCD. If the TV is off the STB works fine (although this is not a great way to actually watch TV). If I use my body as a block between the TV and the STB it works fine.
So now I finally diagnosed the problem....but Verizon says there is no solution (except to get a new tv).
So I guess after a week of frustration, hours on the phone, and more hours waiting for service technicians, I have to go back to DISH TV.
By the way I thought the picture was going to be so good, and HD looks great, but I get a lot of digital breakup in my picture. I am so disappointed.
I had a very similar problem... Tried different boxes, different remotes, and separated the set-top box from the TV by about 10 ft. Nothing. Then I started going through the TV options. Under the "Advanced Video" options, there is something called, "Enhanced Contrast Ration". I had turned this "On"... When I went back and turned it, "Off", all of the funtionality of my set-yop box came back. My guess is that this is not the only TV function that will cause the box to stop responding, but in my case, this was the cause.
I have a new Vizio-XVT, 47", 120Hz LCD TV