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Ordering Issue
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I am so frustrated with Fios Customer Service right now, I don't know what to do. I noticed on my bill that I was being charged for HBO & Cinemax package (which I never ordered) and HBO & Movies package (which I did order). I called to cancel the HBO & Cinemax package but wanted to keep the HBO & Movies package. I repeatedly asked if I would still have HBO and was told, yes. This was a week ago. I got home and did not have HBO. Since then, I have been on the phone, online with several different agents and they have not only fixed it, but made everything worse. I was told the day before yesterday that now I have an order in to get HBO & Cinemax and also another HD box. I never said a thing about needing a box!!! I was told by that same person that the box was not sent, that he cancelled the order and was to have HBO by last night. I STILL DO NOT HAVE IT!! I also DO have a box that came by UPS yesterday that I don't need. I am so mad and I don't know how to get them to fix something so simple!!!!!! Somebody HELP!!
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Re: Ordering Issue
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I'll take care of this
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Re: Ordering Issue
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I still haven't heard from you. Just wanted to remind you I'm still here! Thanks!
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Re: Ordering Issue
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I was having a problem with the order getting it in but your good to go.
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Thank you. Yes, I can finally view HBO again. There is one more thing.....After all the trouble I have gone thru with this, I want a credit for the HBO & Cinemax package that I was charged for the past two months even though I didn't order it. I have been extremely unhappy with the customer service (YOU are the exception, of course). It doesn't give a good first impression for a new customer. I do greatly appreciate the way YOU took charge of the problem and solved it. Please let me know if this is something that you can handle. I also would like to add the regular HD channels (History channel, local channels...etc.), however I am terrified to do so. I am guessing that the HD receiver was sent because I asked for the HD channels, but we already have one HD box and that is all we need. Is this also something you could take care of? Thanks!
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I will see what I can do
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Thank you so much. I greatly appreciate it and look forward to hearing from you.
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Have you been able to do anything yet?
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sent you a pm