Eric, with all due respect.
The NFL season didn't just spring upon Verizon did it?
One would expect that with the NFL seasons start and in some markets only one or maybe two games on the early schedule that customers would be wanting to view Red Zone.
I do not believe this SNAFU is your personal responsibility Eric, but what can you tell us that is encouraging and will mollify the frustrated and deprived customers?
I, myself, am an Ultimate Fios subscriber who believed NFL Redzone was part of the package, and was a part of the decision to pay for the Ultimate package instead of one of the more inexpensive packages. I activated it several weeks ago. Yet today I can not use this service I am paying for.
Not the end of the world, but still upsetting since I expected it to work. What can you tell us to mitigate this, and mollify our frustration?
