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STB Upgrade not available
damonbaldini
Newbie
‎10-01-2014 05:27 PM

I am having a problem.  When I try to access a few channels that I am subscribed to, I get a error message after about 5 seconds.  The message says that my STB cannot veiw this channel, but click ok for the upgrade procedures.  When I click ok, it goes through the check, then tells me the STB is current and does not need to be upgraded.  Upon exiting, it then goes back to square one, giving me the error again.  It happens specifically on CH574 (SEC HD).

I tried AUTO-FIX.  Aand others.

ANyone else having this problem??  Thanks

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Re: STB Upgrade not available
mfizzy
Specialist - Level 1
‎10-02-2014 09:07 AM

some channels are mpeg and require a stb upgrade to view. if you have a 7000 series motorola box or either cisco box then you do not need an upgrade.

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Re: STB Upgrade not available
damonbaldini
Newbie
‎10-02-2014 09:41 AM
I understand that. But it won't let me upgrade. As I said in the message. It enters a never ending loop of checking for upgrade, denying the upgrade, then checking for upgrade. All the while blocking a channel that I pay for.
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Re: STB Upgrade not available
mfizzy
Specialist - Level 1
‎10-02-2014 10:10 AM
It you have one of the boxes I mentioned then your problem isn't doing the upgrade even though you tv gives that message. Do you have more than one tv? If so will it play on any other? What package do you have? I believe sec isn't part of prime. If everything is correct then you may need to call tech support to get your box reset or swapped out
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Re: STB Upgrade not available
SinCara
Specialist - Level 2
‎10-02-2014 12:57 PM
@damonbaldini wrote:
I understand that. But it won't let me upgrade. As I said in the message. It enters a never ending loop of checking for upgrade, denying the upgrade, then checking for upgrade. All the while blocking a channel that I pay for.

If you have the old boxes and it wont let you upgrade then just call them.

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Re: STB Upgrade not available
starrin
Contributor - Level 3
‎10-03-2014 06:26 AM
@damonbaldini wrote:

I am having a problem.  When I try to access a few channels that I am subscribed to, I get a error message after about 5 seconds.  The message says that my STB cannot veiw this channel, but click ok for the upgrade procedures.  When I click ok, it goes through the check, then tells me the STB is current and does not need to be upgraded.  Upon exiting, it then goes back to square one, giving me the error again.  It happens specifically on CH574 (SEC HD).

I tried AUTO-FIX.  Aand others.

ANyone else having this problem??  Thanks

I am having exactly the same problem in VHO9A

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