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TV going off
EHK1
Enthusiast - Level 1
‎09-20-2018 07:05 PM

For the last month our cable is going out for a minute or two several times a week.  Tonight it went out 3 times.  What can I do about this?  Is it a problem with the line?

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Re: TV going off
EHK1
Enthusiast - Level 1
‎09-28-2018 07:56 AM

I got intouch with a tech rep.  He ordered me a new settop box.  That seems to have fixed the problem.

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Re: TV going off
Petervp
Newbie
‎09-22-2018 05:30 AM

Same problem, tech support reset my box, not just a simple reboot, I had to re do my custum options like favorites and whatnot. This was only yesterday, fixed one other problem,idk yet about the shut offs yet. Will update.

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Re: TV going off
EHK1
Enthusiast - Level 1
‎09-28-2018 07:56 AM

I got intouch with a tech rep.  He ordered me a new settop box.  That seems to have fixed the problem.

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