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flip the controller over and look at the battery compartment, there are universal instructions there, that bypass the need for a code, and it often times works better than the code programming.
Ok, then you might need to do an extra step during programming.
So do it like this.
we are going back to the 104 code.
make sure you do the power button first, then the volume (if it doesn't work, press and hold until it starts) do the down volume next (same thing press and hold) then mute (same thing) and then input.
make sure you are point it AT the TV when doing it. and nothing in front of the TV IR EYE. Sometimes people have xmas decorations up and stuff like that, and it blocks the code from proper programming.
It's worked for me in the past, but if it doesn't work for you, then it might just not be possible.
Remember, the FiOS remote controls are guaranteed to program to your FiOS receiver, however your TV may not be compatible with the remote control itself
... I know the remote is compatible since I just came from an apartment where I had FiOS and the remote worked. The installer programmed it correctly and it worked.
Is the current remote the identical remote from your earlier installation? Have you tried another remote of the same model? Sounds like your current remote is just not operating correctly
I'm 99% sure the remote is the same as before. How would I get another remote of the same model?
I did not mean the same model, but instead the same particular device. To replace, you can pretty much just walk into any VZ store (assuming there's one within reach) and trade out. You can also purchase a replacement device at a pretty low cost online, but why spend the money if you can avoid it? Good luck and let us know what happens.