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Time to Leave Verizon
Enthusiast - Level 3

I think the time has come for me to return to Cablevision. It is clear none of these cable companies gives a **bleep** about their customers, and the only reason I end up staying is I hate to lose all my recorded shows. But I am sick and tired of paying well over $200 a month for crappy service. Half the time I call I get outsourced to India - no offense but I really want someone who has mastered the English language to work on my issues so I don't spend wasted time repeating myself and having them read from a script how they understand my concerns. If I'm going to get crappy service anyway I may as well take Cablevision up on their almost daily offer to switch back and save money. I know the day AFTER I switch Verizon will suddenly find new interest in getting me back with deals left and right - they just won't offer me any deal as a current customer.

With their latest "upgrade" I now have a crappy look to my guide, unwanted things popping up that can't be turned off, my caller ID on screen no longer works despite repeated time spent on the phone with customer service, my external hard drive either doesn't work or at the least won't tell me how much room is left in it, and basically I'm just sick of them telling me how good they are. If they spent more time and money fixing their system instead of making commercials to lure new customers maybe they would have a product that I would be happy to pay for, but that certainly is not the case right now.

Re: Time to Leave Verizon
Community Manager
Community Manager

Hi tennisnut15,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.