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I have the Ultimate TV Package and the Volume on every channel i'm watching will cut off every 1 to 2 minutes then resume again. FYI: I'm paying $250.00 a month for the Ultimate Package, Phone and internet. Can we get this issue fixed A.S.A.P......Thanks Jerry
Does it happen on every STB you have?
If so, have you checked the connection at your main splitter to make sure everything is tight?
Also check the connection a the ONT.
BTW, this is a peer to peer support forum,.
If you want support from Verizon, you need to contact them directly via phone, chat or twitter.
Yes everything is tight and i also unplugged each STB and reconnected them and it still continues to have a volume issue, The picture does'nt freeze it's still moving when this happens just the sound will freeze for a second or two.