Ultimate TV Package Volume Interrruption

[Jerry_Kurtz]

I have the Ultimate TV Package and the Volume on every channel i'm watching will cut off every 1 to 2 minutes then resume again. FYI: I'm paying $250.00 a month for the Ultimate Package, Phone and internet. Can we get this issue fixed A.S.A.P......Thanks Jerry

[CRobGauth]

Does it happen on every STB you have?

If so, have you checked the connection at your main splitter to make sure everything is tight?

Also check the connection a the ONT.

BTW, this is a peer to peer support forum,.

If you want support from Verizon, you need to contact them directly via phone, chat or twitter.

[Jerry_Kurtz]

Yes everything is tight and i also unplugged each STB and reconnected them and it still continues to have a volume issue, The picture does'nt freeze it's still moving when this happens just the sound will freeze for a second or two.