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Unacceptable Support
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I just finished a chat with technical support and billing. Neither could help me with converting a self-install to a technician install for FiOS TV. While it is my problem that I assumed a simple connection to the Actiontec router, the inability of Verizon to convert this to a technician install is unacceptable.
I am calling Verizon to cancel the FIOS TV install.
Regards, Dan