VMS1100 External Hard Drive?

[ET90713]

Hello,

I searched for this topic but couldn't find anything so I thought I'd post and see if anyone has an answer.

Before I upgraded to the FiOS Quantum Service (1 DVR + 3 clients), I had the single DVR service.  At that time, I purchased a Western Digital external HD that Verizon recommended (P/N WDBACS0010HBK, MyBook AV).  Worked great.

Now that I upgraded, I plug the ext. HD into the eSATA port and nothing happens.  Is this available on the Arris VMS1100?  Do I need to do something special in the settings?  Reset to factory settings the MyBook AV?

Thanks in advance for the advice and help.

Eric

Lakewood, CA 90713

[Telcoguru]

Quantum VMS does not support the use of external hard drives at this time.

[Temlakos]

Recently a tech I had to consult on another quantum TV issue told me Verizon is working on eSATA support in Quantum TV. Does anyone here know how close they are to a solution? I have an eSATA drive left over from my old "non-Quanum" days and would love to use it again.

[CRobGauth]

Last I heard was that they had no current plans to add external HD support.

They felt that Quantum meets or exceeds the capacity that other serivce providers offer.

[bobbo527]

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@CRobGauth wrote:

Last I heard was that they had no current plans to add external HD support.

They felt that Quantum meets or exceeds the capacity that other serivce providers offer.

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And that is the exact reason why I will never upgrade.

[gottagojoe919]

I was told i was doubling my dvr space. Actually after upgrading to Quantum, my space is now much less. I also purchased an external WD drive for my old dvr and had a total of 1.5 tb storage. Now I have a useless drive and only 1 tb storage. Big disappointment. Not really seeing anything extra special, seems this is a way to charge for more of the same. The only thing i gained with the upgrade was a new router which is much better. I could have got that if i paid $99 bucks. New customers got it automatically. Which shows LOYAL customers don't matter

[CRobGauth]

Actually, new customers have to either rent or pay for it.

Existing customers were given free upgrades (to the rev I router).

[gumpy1]

i contacted verizon several times and got assurances from agents that there was no problem connection the exteral hard drive to the quantum.

I wish I had found this thread prior to getting the quantum. I  have an external hard drive and now have about 30days to view about 200 hours of recorded movies and tv shows.

and being in texas, i'm dreading the sale to frontier.

[Richardjoe]

I also had a WD external hard drive. I was TOLD by the Verizion service rep that I could use the hard drive with the new equipment (MVS1100) only to discovered it does not work.

I'm becoming very unhappy with Verizon. Equipment should be backward compatable.

[CRobGauth]

The reason they did not add support is that the new VMS has more storage than the old DVR.

So they felt that VMS met or exceeded what other cable providers offered for storage.